All orders are sent on Mondays. Delivery confirmation is included with every order once it is shipped (all orders outside the continental U.S. will get an email stating the package has been sent, but it will not include a tracking number). I send packages using the method the customer chooses at checkout.
(Large orders of lotions or shaving oils may have to be postponed on a case-by-case basis).
Mother's Day (2nd Sunday in May) - We will take all orders 20 days prior to Mother's Day. Anything after that we will NOT guarantee arrival before Mother's Day.
Christmas (December 25th) - We will take all Christmas orders until November 30th. Anything after that we will NOT guarantee arrival before Christmas.
** The postal system sometimes runs SLOW! Please plan accordingly! **
If you are unhappy in any way, shape or form with your product after receiving it, please let me know immediately via email at EmberCove@gmail.com. We will work out a solution for refunds on a case-by-case basis*. I will happily replace any product you are unhappy with. I have a full satisfaction guarantee, and I want you to be happy with what you order! Do not be afraid to contact me with any questions, concerns, or even complaints. I take pride in my customer service, and I care a lot about your personal happiness with your order.
*If ordering an 8oz lotion or regular size shaving oil of a scent you have never tried, and do not like the scent, I will not offer a refund. Please order smaller sizes if unsure.
We annually have at least one seasonal special. This is when to look out for new ones!
Spring - March 20th
Summer - June 21st
Fall - September 22nd
Winter - December 21st
Any miscellaneous issues not listed here should be brought to my attention immediately via email at EmberCove@gmail.com. Please allow 24 hours for me to reply. I am more than happy to resolve within my power. :)